My Mystery Shopper

Before I let you know what happen this past weekend, I want to give some history. Ive been at the Joplin Office Max since July 2008. I was part time and then went full time in November. Other than a supervisor I was the eldest one there. Shortly after the first of the year, that supervisor was let go and that made me the eldest. I truly like working there, the money is barely making it for me but so far not much stress in the job like most people experience in their own jobs. As far as the co-workers go, I couldn't be luckier to be with a group of people. So this takes us to what happened this weekend. I treated Saturday as any other day. I was working in the Impress copy and print department that day. I was recently "coached" on some decisions that I was making in the department so I was still watching my actions and following procedure as told. Anyway, it was an unusual busy day where no big orders were taken, but allot of what we call there, lots of walk-up counter business. Meaning lots of large copy and print jobs done while the customer waited. So to say the least, I am more comfortable when I'm on a roll and a rhythm where things are going as smooth as possible. So it was one of those days that when I left, I felt I did ok and got as much done as possible and felt I had a successful day. Not many things were said the next couple of days when I returned to work other than that following Tuesday and as I was walking in the door, the newly announced store manager said he needed to speak to me and that it was a good thing. So what happened on the previous Saturday I was talking about, the store was visited by an assigned "Mystery Shopper". This shopper went to different parts of the store and rated on customer service and how we presented ourselves to the customer. Apparently I did everything I was suppose to do because I scored really high and all the check marks were at top level and scored extra points for some extra services I offered. So it wasn't the accomplishment of treating that one shopper right that eventually was the mystery shopper for the company, but sincerely told "Good Job". It goes to show you, take the extra time to just do your job the way it is set up to do. May not be the most talented, hardest worker, quickest or even the top salesperson, but just do the basics do it well and the other qualities I mentioned will follow. WHat made it more exciting was two other associates were graded and did as well. I want to to thank Rob, Ashley and the others to putting me in those positions where I was able to shine at the right moment for both me and the store.